GENERAL TERMS AND CONDITIONS
for using the online store www.ullapopken-bg.bg
I. General provisions
Art. 1. These General Terms and Conditions govern the relations between "Rombul Bulgaria" OOD, UIC 200945274 ("The Merchant") and any natural or legal person ("User") who uses the online store www . ullapopken - bg . bg .
Art. 2. The online store provides the opportunity to purchase remotely the goods offered by the Merchant under the terms of these General Terms and Conditions.
Art. 3. These General Terms and Conditions are mandatory for all users of the website.
Art. 4. By using the site or submitting an order, the User confirms that he is familiar with these General Terms and Conditions and accepts them.
Art. 5. The Merchant may amend these General Terms and Conditions in the event of changes in the legislation, the functionality of the site or the organization of the activity. The amendments shall be published on the website and shall apply from now on.
II . Merchant details
"Rombul Bulgaria" OOD
EIK: 200945274 VAT No. BG 200945274
Address: city of Sofia, "Lyubata" St. No. 4-6, office 1
E - mail : sales@ullapopken-bg.bg
Phone: +359 889 224 044 Website: www.ullapopken-bg.bg
III. Registration and user profile
Art. 6. Use of the website is free and does not require mandatory registration.
Art. 7. The user may make purchases as a registered user, as a guest or through the quick order function, when available.
Art. 8. The user is obliged to provide accurate, complete and up-to-date data for the execution of the order.
Art. 9. The trader is not liable for any delay or inability to perform caused by inaccurate or incomplete data.
Art. 10. The User is obliged to keep his/her identification data safe and immediately notify the Merchant in case of suspicion of unauthorized access.
IV. Orders and conclusion of the contract
Art. 11. The publication of products constitutes an invitation to make a purchase offer and does not constitute a binding offer.
Art. 12. Sending an order constitutes an offer to conclude a contract.
Art. 13. The automatic confirmation of a received order only certifies its registration.
Art. 14. The contract is considered concluded after confirmation by the Merchant via e-mail, telephone or by sending the goods.
Art. 15. The Merchant has the right to carry out additional verification of the order by phone call, e-mail or other appropriate means, when this is necessary to confirm the identity of the User, the correctness of the data provided or to prevent fraud. If it is impossible to make contact within a reasonable time, the Merchant may refuse to fulfill the order.
V. Prices, availability and promotions
Art. 16. All prices published in the online store are in euros (EUR) and include VAT, unless explicitly stated otherwise.
Art. 17. The trader has the right to change the prices of the offered goods at any time. The change does not affect already concluded purchase and sale contracts.
Art. 18. Despite the efforts made to maintain up-to-date information, technical errors or discrepancies in prices, descriptions or availability may occur. In the event of an obvious error, the Merchant shall notify the User and shall have the right not to fulfill the order, refunding all amounts previously received.
Art. 19. Availability is updated periodically. It is possible that a product may be ordered immediately after the quantities are exhausted. In these cases, the User is notified in a timely manner.
Art. 20. When part of the ordered goods are not available, the Merchant may offer partial fulfillment or an alternative solution after prior notification to the Consumer.
Art. 21. Promotions, discounts, vouchers and promotional codes are valid only under the conditions specified for the respective campaign. Unless otherwise specified, different discounts cannot be combined.
Art. 22. In campaigns with limited quantities, the Merchant has the right to limit the number of items that can be purchased by one User.
Art. 23. Gift vouchers and promotional codes are used only under the terms of the respective campaign. Unless explicitly stated otherwise, they cannot be exchanged for cash equivalent, cannot be combined with other promotions and cannot be used after their expiry date.
Art. 24. Product photos are for illustrative purposes only. Due to the settings of different devices, minor differences in color are possible, which in themselves do not constitute a discrepancy.
VI . Payment methods
Art. 25. Payment is made through the methods specified in the online store – bank card, cash on delivery, bank transfer or other announced methods.
Art. 26. When paying by bank card, the data is processed only by the licensed payment service provider. The merchant does not store bank card data.
Art. 27. In case of suspicion of fraud, unauthorized transaction or other objective reason, the Merchant has the right to temporarily hold the processing of the order until the necessary checks are carried out.
VII . Delivery
Art. 28. Deliveries are made through the courier partner specified on the site or by collection from a physical store, when this service is available.
Art. 2 9. Delivery times are approximate and may be changed in the event of force majeure, courier delays, public holidays or other reasons beyond the control of the Merchant.
Art. 30. The Consumer should inspect the shipment upon receipt and, if any visible damage is found, immediately notify the courier and the Merchant.
Art. 31. The risk of accidental damage to the goods passes to the Consumer from the moment of receipt.
Art. 32. In case of systematic unjustified refusals to receive orders, the Merchant may, where this is lawful and objectively justified, require advance payment for future orders or refuse to accept them.
VIII . Right of withdrawal
Art. 33. The consumer, who has the status of a consumer within the meaning of the Consumer Protection Act, has the right to withdraw from the distance contract without giving a reason within 14 days of receiving the goods, except in the cases provided for by law.
Art. 34. The right of withdrawal is exercised by an unambiguous written statement to the Trader by e-mail or through a form provided on the website.
Art. 35. The consumer must return the goods without undue delay and no later than 14 days from the notification of the refusal.
Art. 36. The costs of returning the goods are at the expense of the Consumer, unless the Trader has expressly assumed these costs or the law provides otherwise.
Art. 37. The consumer is liable for the diminished value of the goods when they have been used in a manner that goes beyond what is necessary to establish their nature, characteristics and functioning.
IX . Exceptions to the right of withdrawal
Art. 38. The right of withdrawal does not apply in the cases expressly provided for in Art. 57 of the Consumer Protection Act.
Art. 39. When, for health or hygiene reasons, a sealed good is unsealed after delivery and therefore cannot be returned, the right of withdrawal does not apply, where this is provided for in Art. 57 of the Consumer Protection Act.
X. Complaints and legal warranty
Art. 40. In case of non-conformity of the delivered goods, the Consumer has the right to file a complaint in accordance with the current legislation.
Art. 41. The complaint may be submitted at the Merchant's retail outlet or electronically, indicating data about the order and the identified non-conformity.
Art. 42. The trader shall consider complaints within the time limits and in accordance with the procedure provided for in the Consumer Protection Act.
Art. 43. In the event of a justified complaint, the Consumer has the right to the remedies provided for by law, including repair, replacement, respectively a reduction in the price or termination of the contract, when the legal prerequisites are met.
Art. 44. These General Terms and Conditions do not limit the legal rights of the User arising from the mandatory provisions of the applicable legislation.
XI . Refusal to execute an order
Art. 4 5. The trader has the right to refuse to accept or execute an order if there are objective grounds, including, but not limited to:
• technical error;
• lack of availability;
• incorrect data;
• inability to contact;
• fraud;
• abuse;
• force majeure;
• misuse of returns.
• offensive, aggressive, threatening or disrespectful behavior, including using foul language, making threats or exerting psychological pressure on employees, representatives or courier partners of the Merchant;
• using the right to place orders, refuse or return goods in a manner that constitutes an abuse of rights or leads to unjustified financial, administrative or reputational damage to the Merchant;
Art. 46. In case of advance payment and refusal to fulfill the order, the Merchant shall refund the amounts received without undue delay using the payment method used, unless the parties agree otherwise.
Art. 47. In the event of systematic unscrupulous behavior, including repeated unjustified refusals to receive orders, abuse of the right of refusal or return, insults, threats or other unacceptable behavior towards employees, representatives or courier partners of the Merchant, as well as other actions that objectively lead or may lead to financial, administrative or reputational damage for Rombul Bulgaria OOD, the Merchant has the right, to the extent permitted by applicable law:
• require advance payment;
• to restrict certain methods of delivery or payment;
• refuse to accept and fulfill future orders.
These measures shall be applied only where there are objective grounds and without restricting the imperative rights of consumers.
XII . Intellectual Property
Art. 48. All photos, texts, graphics, logos, trademarks, designs, databases and other content on the site are protected by applicable law and belong to the Merchant or are used on the basis of granted rights.
Art. 49. Without prior written consent, copying, reproduction, distribution, publication, use for commercial purposes or creation of derivative materials from the content of the site is not permitted.
Art. 50. Automated data extraction ( scraping ), use of content for training artificial intelligence systems or other automated technologies is not allowed, except where permitted under applicable law.
Art. 51. The User is obliged to use the site in good faith. The use of bots, automated data extraction ( scraping ), distribution of malicious software and any actions that may violate the security or normal functioning of the site are prohibited. In case of violation, the Merchant may restrict access and refuse to execute orders, where this is permissible by law.
XIII . Limitation of liability
Art. 52. The merchant takes the necessary care to maintain up-to-date information, but does not guarantee continuous and error-free operation of the site.
Art. 53. The merchant is not liable for damages caused by circumstances beyond his reasonable control, including actions of couriers, payment operators, internet providers, government authorities or force majeure events.
Art. 54. Minimal differences in the colors and appearance of the products, caused by the settings of the device used, do not constitute non-conformity of the goods.
XIV. Force Majeure
Art. 55. The trader is not liable for non-performance or delayed performance caused by extraordinary circumstances beyond its reasonable control, including natural disasters, pandemics, strikes, cyberattacks, power outages, actions of government authorities and other force majeure events.
XV. Personal data
Art. 56. The processing of personal data is carried out in accordance with the applicable legislation and the Privacy Policy published on the site.
Art. 57. Information regarding the use of cookies is available in the Cookie Policy.
XVI. Electronic communication
Art. 58. Communication between the Trader and the Consumer may be carried out via e-mail, telephone, SMS or other electronic means. The Consumer is obliged to keep his contact details up to date.
XVII. Applicable law and final provisions
Art. 59. The current legislation of the Republic of Bulgaria shall apply to all unresolved issues.
Article 60. Consumers may use the methods provided for in the law for out-of-court resolution of consumer disputes.
Art. 61. The invalidity of a separate provision does not lead to the invalidity of the remaining clauses of the General Terms and Conditions.
Art. 62. These General Terms and Conditions shall enter into force from the date of their publication on the Merchant's website and shall apply to all orders.
Applicable policies
These General Terms and Conditions apply together with those published on the website:
• Privacy Policy
• Cookie Policy
• Delivery Policy
• Return and Complaints Policy
