Terms & Conditions
The following General terms and conditions govern the business relations between Rombul Bulgaria EOOD, that has the right to operate in Bulgaria as a franchisee under the brand name “Ulla Popken”, called herein “Ulla Popken - Bulgaria” on one side and the visitors and users of the online store that can be found on internet address (domain) http://www.ullapopken-bg.bg (called further the website) on the other side.
These conditions bind all visitors and users of the website. By clicking on the established hyper-links found on http://www.ullapopken-bg.bg server or by paying for the use of offered paid-for services, the user agrees, accepts fully and undertakes to comply with the these General terms and conditions.
Rombul Bulgaria EOOD is a company dully established under the laws of the Republic of Bulgaria, registered with the Commercial Registry of the Registration agency under UIC 200945274, VAT identification number BG200945274, management address: 104,Ak.Ivan Geshov, floor 7, Sofia 1612; Customer phone: +35924404404; e-mail: info@ullapopken-bg.bg
Registration
Ulla Popken Bulgaria online store allows its visitors to browse through and to purchase the goods and services offered for sale on it. The registration is not mandatory for the services to be used and for purchases to be made through the website. The user can select the “quick buy” function, typing only his name and phone number and then he will receive a phone call from Ulla Popken Bulgaria to place the order. The website can be browsed freely without registration. Each user is bound to fill in the registration form by entering the correct information needed for the invoice issuance and delivery documents, as well as valid mailing address, phone number and email address.
Consent
By checking into the “I accept the general conditions” case the user emits an electronic statement pursuant to the Electronic Document and Electronic Signature Act and states that he is aware of these General conditions and fully accepts them.
Confidentiality of personal data
The personal data received by Ulla Popken - Bulgaria during registration will be used solely and only for the purposes of users service, including acceptance and processing of orders and contact with users in case of problems with the submitted order. Under no circumstances the data will be shared with third parties or used for any purposes than the described above. The users can obtain information in regards to their personal data every day between 10:00 am and 10:00 pm by calling the following telephone number: +35924404404.
The user’s registration can be canceled at any time on user’s demand.
Consumer data
• Name
• Exact delivery address
• Contact telephone number (mobile is preferred)
• Email address
• Birthday (not mandatory)
Legal entity data
• Entity’s name
• Entity’s data – registered address, BULSTAT number, VAT number, agent
• Exact delivery address
• Contact telephone number
• Email address
The provided information from natural persons is classified as personal and will be kept as such by the Ulla Popken Bulgaria administrator of personal data. If the user refuses to provide his personal data, he will not be able to enjoy the goods and services as offered by Ulla Popken Bulgaria.
Security of personal data
The user is solely responsible for the protection of the user names and passwords, as well as for any use thereof by third parties. Upon suspicion of unlawful and unauthorized access, stolen or lost user name and/or password the user must inform Ulla Popken Bulgaria immediately as to disallow any access to the personal data.
Ulla Popken Bulgaria offers a high level of data protection as to the website use through crypted connection between the bank and the user.
The user is responsible to keep his personal information up to date and to enter therein any changes as to mailing address, telephone number, and email address in a timely manner. Ulla Popken Bulgaria is not liable for any undelivered orders because of inaccurate information and any further reexpedition will be paid for by the user.
Orders
Ulla Popken Bulgaria online store accepts orders 24 hours a day, 7 days a week. Any product chosen is to be put in the basket. Before confirming his order the user can review his basket, make changes of the quantity and his information and then confirm it.
Upon selection of payment method and order confirmation the user is bound to pay its final price. After the payment the online store’s system sends an email confirming the order’s receipt.
The orders are successfully completed and binding only after the successful payment through the virtual POS terminal. When the payment is unsuccessful the order remains in the user’s account until a representative of Ulla Popken Bulgaria contacts the user. The order status can be followed up in real time through the user’s account.
The order can be delayed because of the following reasons:
1. unavailability of the ordered good;
2. unsuccessful payment by the user;
3. wrong or incomplete delivery address or user’s contact number
Upon delivery problems because of Ulla Popken Bulgaria all additional charges will be covered for by Ulla Popken Bulgaria. In any other cases, any subsequent reexpedition of the order will be covered by the user.
Order statuses
New: The order was successfully registered.
Payment pending: The order is pending until due payment is executed.
In Progress: The order is processed by Practiker’s employees.
Sent to customer: The order is forwarded for delivery to a forwarding company
Ready for pick-up: The order is ready to be picked-up at the selected store.
Delivered: The order was delivered to the client.
Prices and payment methods
The final price of the order consists of the aggregate of prices of all goods ordered with delivery fee included but stated separately.
All prices are stated in Bulgarian levs with VAT included and are not subject to any change from the moment of ordering until the moment of payment.
The payment methods accepted are as follows:
Cash on delivery - By choosing this method of payment the user, is creating an order with number and total price. Payment should be made to the courier upon delivery.
Bank wire – The user by choosing “bank wire” as method of payment at check-out creates an order with a number. The user wires the amount due to Rombul Bulgaria EOOD’s account stating the order’s number as reference of the wire. The order is valid for 10 days.
Bank: DSK Bank (DSK Direct)
Recipient: Rombul Bulgaria EOOD
BIC: STSABGSF
IBAN: BG26STSA93000018276071
Credit / debit card – by choosing the payment by card method the user is transferred to the online payment by card system of DSK Bank where he shall enter his bank card data and make the payment due. Ulla Popken Bulgaria does not charge or receive any additional fees regardless of the payment method. All additional fees charged on top of the order and delivery price as quoted by Ulla Popken Bulgaria are subject to the contractual terms as agreed by the user and his bank.
Ulla Popken Bulgaria does not store any data as to the card holder, including the card number as they are processed only by Virtual POS terminal, owned by DSK Bank.
The accepted Debit and Credit Cards are: MasterCard, MasterCard Electronic, Maestro, Visa, Visa Electron, V PAY. Please note that your V PAY or MasterCard Electronic card will be accepted only if it is registered for participation in the online authentication schemes Verified by Visa or MasterCard SecureCode. Please check with your card issuer if your card is open for Internet transactions.
The maximum amount per transaction is BGN 8,000.
In order to guard you against fraud during payment with your Visa or MasterCard card, we apply best practices recommended by the international card organizations:
- The security during entry and transport of card data is provided by the use of an SSL protocol for encryption of the connection between our server and the payment server of our servicing bank.
- The authenticity of your card is checked by the verification of the card verification value (CVV2)
- In addition, for your identification as the authentic cardholder, the payment server of our servicing bank supports the authentication schemes of the international card organizations – “Verified by Visa” and “MasterCard SecureCode”, in case you are registered to use them.
The data which the client has to enter during the payment process are:
- Card number, Expire date, Security code, Name of Cardholder.
For you identification as the authentic cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of the international card organizations – Verified by Visa or MasterCard SecureCode. In case you are registered by your card issuer for participation in those schemes, on your screen will be displayed an authentication page where you have to enter your password.
The transaction currency for card payments is Bulgarian Lev (BGN).
Delivery methods, rates and time
The delivery methods provided by Ulla Popken Bulgaria are as follows:
- delivery by courier
- in store pick-up
The delivery to the destination as chosen by the user shall be done within 3 up to 10 business days, depending on the availability of the ordered item(s).
The goods can be picked up at a store as chosen by the user within 1 up to 8 business days as of the order placement and mandatorily after confirmation by Ulla Popken Bulgaria, depending on the availability of the ordered item(s). The store’s address is:
Ulla Popken store
Serdika Center (level -1)
Blvd. Sitnyakovo, 48
1505 Sofia
The delivery address cannot be on demand or P.O. Box. The delivery price is determined based on weight, size and destination according to the prices of courier company Speedy.
In case of delay of the delivery regardless of the reasons, Ulla Popken Bulgaria shall notify the user thereof and shall set a new delivery date.
Canceled orders, exchanges and returns
The user can cancel the order before its expedition for delivery or delivery made to the address provided by the user.
The user is entitle to check their order before accept in it from the courier company.
The user has the right to cancel the order without further damages due and without having to give any reason thereof within ten business days counted as of the date its receipt.
In that case the user has to return the goods in its original packaging, intact and unused as per the requirements provided in art. 55 of the CPA.
If these conditions are not met Ulla Popken Bulgaria has the right to refuse to accept the returned goods and according to refuse refund the whole amount paid by the user.
The user must inform Ulla Popken Bulgaria in writing as to his intention to return the goods to email sales@ullapopken-bg.bg and to return them in the assigned Ulla Popken Bulgaria’s store whereas the return expenses are to be paid by the user.
Upon return of the already delivered product and compliance with the requirements as to packaging intactness and new condition of the goods, Ulla Popken Bulgaria will issue a refund of the goods price within the 30 days as prescribed by law through the payment method used for placing the order. All expenses incurred by the user for the receipt and return of the goods purchased, as well as bank commissions and other fees aside of the refund price are to be paid by him.
In case we need to return you money for paid to us with a card contracted or delivered / performed goods or services, we will refund you by a credit transaction on the card used for the original purchase.
Intellectual property
The website content including pictures, graphics, texts, designs etc. are property of Ulla Popken Bulgaria. Any use of the above-mentioned materials listed non-exhaustively including the modification, reproduction and distribution without Ulla Popken Bulgaria’s prior consent will be prosecuted as provided by law.
