Terms & Conditions
The following General Terms and Conditions govern the business relationship between Rombul Bulgaria Ltd., which is authorized to operate as a franchisee in Bulgaria under the brand name "Ulla Popken," hereinafter referred to as "Ulla Popken - Bulgaria," on the one hand, and the visitors and users of the online store, which can be found at the internet address (domain)
These terms are binding on all visitors and users of the website. By clicking on specific hyperlinks on the
Rombul Bulgaria Ltd. is a company duly established under the laws of the Republic of Bulgaria, registered in the Commercial Register at the Registry Agency with a UIC (Unified Identification Code) of 200945274, VAT number BG200945274, with a registered office address at: Sofia, Lyubata St. No. 4-6, office 1; Customer service phone: +359889224044; e-mail: upserdika@ullapopken-bg.bg.
Registration
The Ulla Popken Bulgaria online store allows its visitors to browse and purchase goods and services offered on it. Registration is not mandatory for using the services and for making purchases through the website. The user can choose the "quick purchase" function by only providing their name and phone number, after which they will receive a call from Ulla Popken Bulgaria to place the order. The website can be viewed freely without registration. Every user must fill out the registration form by entering the correct information required for issuing an invoice and delivery documents, as well as a valid delivery address, phone number, and email address.
Consent
By checking "I accept the general terms and conditions," the user makes an electronic statement in accordance with the Law on Electronic Documents and Electronic Signatures and declares that they are familiar with the General Terms and Conditions and fully accept them.
Confidentiality of Personal Data
Personal data received by Ulla Popken - Bulgaria during registration will be used solely for the purpose of customer service, including accepting and processing orders and contacting users in case of problems with a given order. Under no circumstances will the data be shared with third parties or used for any purposes other than those described above. Users can receive information about their personal data every day between 10:00 AM and 10:00 PM by calling the following number: +359889224044.
The user's registration can be terminated at any time at their request.
User Data
Name
Exact delivery address
Contact phone number (preferably mobile)
Email
Date of birth (optional)
Legal Entity Data
Name of the legal entity
Legal entity details – registered address, BULSTAT number, VAT number, representative
Exact delivery address
Contact phone number
Email
The information provided by individuals is considered personal and will be held as such by the personal data administrator of Ulla Popken Bulgaria. If the user refuses to provide their personal data, they will not be able to enjoy the goods and services provided by Ulla Popken Bulgaria.
Safety of Personal Data
The user is solely responsible for the protection of usernames and passwords, as well as their use by third parties. In case of suspicion of illegal and unauthorized access, or a stolen or lost username and/or password, the user must inform Ulla Popken Bulgaria immediately to block any access to their personal data.
Ulla Popken Bulgaria offers a high level of security regarding the use of the website with an encrypted connection between the bank and the user. The user is responsible for keeping their personal information up to date and for entering all changes, such as delivery address, phone number, and email address, in a timely manner. Ulla Popken Bulgaria is not responsible for any undelivered orders due to inaccurate information, and any subsequent re-sending will be paid for by the user.
Orders
The Ulla Popken Bulgaria online store accepts orders 24 hours a day, 7 days a week. Each selected product must be placed in the cart. Before confirming the order, the user can review their cart, make changes to the quantity and information, and then confirm it. By choosing a payment method and confirming the order, the user is obliged to pay its final price. After payment, the online store's system sends an email confirming receipt of the order.
Orders are successfully completed and binding only after successful payment through a virtual POS terminal. When payment is unsuccessful, the order remains in the user's profile until a representative of Ulla Popken Bulgaria contacts the user. The status of the order can be tracked in real-time through the user's profile.
An order may be delayed for the following reasons:
lack of the ordered goods;
unsuccessful payment by the user;
incorrect or incomplete delivery address or contact number of the user.
In case of delivery problems due to the fault of Ulla Popken Bulgaria, all additional fees will be covered by Ulla Popken Bulgaria. In other cases, any subsequent re-sending of the order will be covered by the user.
Order Statuses
New: The order has been successfully registered.
Pending payment: The order is pending until the payment is completed.
In progress: The order is being processed by Ulla Popken Bulgaria employees.
Sent to customer: The order is being sent for delivery to a courier company.
Ready for pickup: The order is ready to be handed over at the selected store.
Delivered: The order has been delivered to the customer.
Prices and Payment Methods
The final price of the order is the sum of the prices of all goods ordered, including the delivery fee, but listed separately. All prices are in Bulgarian leva with VAT included and are not subject to any change from the moment of ordering until the moment of payment.
The accepted payment methods are as follows:
Cash on delivery – By choosing this payment method, the user creates an order with a number and a final price. Payment is made to the courier upon delivery.
Bank transfer – By choosing "bank transfer" as a payment method, the user creates an order with a number upon checkout. The user orders the due amount to the account of Rombul Bulgaria Ltd., indicating the order number as the reason for the bank transfer. The order is valid for 10 days.
Bank: DSK Bank (DSK Direct)
Recipient: Rombul Bulgaria Ltd.
BIC: STSABGSF
IBAN: BG26STSA93000018276071
Credit/debit card – By choosing to pay by card, the user is transferred to an online card payment page through the DSK Bank system, where they enter their bank card details and make the due payment. Ulla Popken Bulgaria does not charge or receive any additional fees, regardless of the payment method. All additional fees charged to the price of the order and delivery quoted by Ulla Popken Bulgaria are subject to the contractual terms agreed upon by the user and their bank. Ulla Popken Bulgaria does not store any data regarding the cardholder, including the card number, as they are processed only by the virtual POS terminal owned by DSK Bank.
Accepted debit and credit cards are: MasterCard, MasterCard Electronic, Maestro, Visa, Visa Electron, V PAY. Please note that your V PAY or MasterCard Electronic card will only be accepted if it is registered for participation in the online authentication schemes, Verified by Visa or MasterCard SecureCode. Please consult with your card issuer whether the card is enabled for internet transactions. The maximum transaction amount is BGN 8000.
To protect you from misuse when paying with your Visa or MasterCard card, we apply the best practices recommended by international card organizations:
Security during the entry and transfer of card data is ensured through the use of the SSL protocol for encrypting the connection between our server and the payment server of our servicing bank.
The authenticity of your card is checked by verifying the card (CVV2).
In addition, to identify you as the authentic cardholder, the payment server of our servicing bank supports the authentication schemes of international card organizations - "Verified by Visa" and "MasterCard SecureCode," in case you are registered to use them.
The data that the customer must enter during the payment process are:
Card number, validity date, security code, cardholder's name.
For your identification as the authentic cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of international card organizations - Verified by Visa or MasterCard SecureCode. In case you are registered by your card issuer to participate in these schemes, an authentication page will be displayed on the screen where you will need to enter a password. The currency of the transaction for card payments is the Bulgarian Lev (BGN).
Shipping Methods, Prices, and Time
The delivery methods provided by Ulla Popken Bulgaria are as follows:
Delivery by courier
Pickup from the store
Delivery to a location of the user's choice should be made within 3 to 10 business days, depending on the availability of the ordered product(s).
Goods can be received at a store of the user's choice within 1 to 8 business days of the order being sent and after confirmation from Ulla Popken Bulgaria, depending on the availability of the ordered product(s). The store addresses are:
Sofia, Serdika Center (level -1), 48 Sitnyakovo Blvd.
Sofia, Sofia Ring Mall (level 2), 214 Okolovrasten Pat Blvd.
The delivery address cannot be a post office box or "post restante." The price of the service is determined based on weight, dimensions, and destination, according to the prices of the courier company SPEEDY. In case of a delivery delay, regardless of the reasons, Ulla Popken Bulgaria will notify the user of this and set a new delivery date.
Cancellations, Exchanges, and Returns
The user can cancel the order before it is sent for delivery or delivered to the address provided by the user. The user has the right to cancel the order without further damages or losses and without having to state any reason for this within ten working days from the date of the receipt.
In this case, the user must return the goods in their original packaging, with integrity intact and unused, in accordance with the requirements of Art. 55 of the Consumer Protection Act. If these conditions are not met, Ulla Popken Bulgaria has the right to refuse to accept the returned goods and, accordingly, to refuse a refund of the entire amount paid by the user.
The user is obliged to inform Ulla Popken Bulgaria in writing of their intention to return the goods to the email sales@ullapopken-bg.bg and to return them to the designated Ulla Popken Bulgaria store, with the return costs being borne by the user.
Lingerie, swimwear, socks, and discounted items are not subject to return/exchange.
After the return of already delivered products and compliance with the requirements regarding the integrity of the packaging and the new condition of the goods, Ulla Popken Bulgaria will order a refund of the money for the price of the goods within 30 days, as required by law, through the payment methods used when placing the order. All costs incurred by the user for receiving and returning the purchased goods, as well as bank commissions and other fees outside the refund amount, must be paid by them.
In case we need to refund you for goods or services paid for with a card, we will refund the amount through a credit transaction to the card used for the original purchase.
Intellectual Property
The content of the website, including photos, graphics, texts, design, etc., are the property of Ulla Popken Bulgaria. Any use of the above-mentioned materials, including but not limited to modification, reproduction, and distribution without the prior consent of Ulla Popken Bulgaria, will be prosecuted according to the law.
